Refund Policy

1. Scope

This policy applies to NeuroVision AI subscription purchases offered by SimplyAI where checkout is completed through Polar.

2. Current plans

Eligible users may start with a 14-day free trial. After the trial, the available plan is a monthly subscription at USD $1.80/month.

The amount, billing interval, and renewal terms shown at checkout control each transaction.

3. Cancellation (stopping future charges)

Cancellation is different from a refund request.

You may cancel subscription renewal through the in-product subscription management controls and/or the Polar customer portal associated with your purchase.

• If you cancel before the trial ends, the intent is to avoid the first recurring charge.
• If you cancel an active paid subscription, cancellation stops future renewal billing according to the subscription cancellation effective date shown in the management tools.

Cancel anytime before the trial ends to avoid the first charge.

4. Refund requests

A refund request asks for money already charged to be returned. Refund eligibility is determined by the terms presented for the transaction, Polar's applicable buyer terms and procedures, payment-method limitations, and mandatory consumer law.

Refund requests may be reviewed and processed through Polar and/or SimplyAI support at support@simplyaiapp.com. This policy does not promise that every refund request will be granted, and it does not state that all payments are universally non-refundable.

5. Payment provider

Where a transaction is processed through Polar, Polar may act as Merchant of Record and may process payments, invoices, taxes, cancellations, and refund requests under the terms displayed during checkout. Polar's checkout and buyer terms may apply. Customers may also use Polar's buyer support or customer portal for billing assistance.

Payments and subscription billing are processed securely by Polar. NeuroVision AI does not store full payment card details.

6. Consumer rights

Nothing in this policy limits statutory consumer rights that cannot lawfully be excluded.

7. Privacy

Account and billing-related processing is described in the current NeuroVision AI Privacy Policy.

8. Contact

For cancellation help or refund questions related to SimplyAI products, contact support@simplyaiapp.com and include your order details if available.

9. Policy updates

This Refund Policy may be updated as products and payment providers change. The “Last updated” date will reflect published revisions.