Refund Policy

1. Scope

This policy applies to purchases made for Simply AI App products where a purchase or checkout option is offered.

2. Checkout information

The commercial terms applicable to a transaction, including the amount, billing frequency where applicable, renewal terms, cancellation terms, and refund conditions, are presented before the transaction is completed.

3. Payment provider

Where a transaction is processed through Paddle, Paddle may act as Merchant of Record and may process payments, invoices, taxes, cancellations, and refund requests under the terms displayed during checkout.

4. Refund requests

Refund eligibility is determined by the terms presented for the applicable transaction, the payment provider's procedures, and applicable consumer law.

5. Consumer rights

Nothing in this policy limits statutory consumer rights that cannot lawfully be excluded.

6. Contact

For refund questions related to Simply AI App products, contact support@simplyaiapp.com and include your order details if available. If a payment provider processed the transaction, you may also need to use that provider's customer tools.

7. Policy updates

This Refund Policy may be updated as products and payment providers change. The “Last updated” date will reflect published revisions.